Software Support - VRcollab

VRcollab

We make BIM accessible

Software Support

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For all software support questions, including:

  • Revit Plugin
  • VRcollab (Desktop and VR)
  • File issues
  • Reporting bugs
  • General tech support

Please submit a request here, and include as much information as is available.

Help us help you faster by including the following information with your message:

  • What type of computer are you using (desktop, graphics card, etc)?
  • What operating system are you using (Windows 7, 8 or 10)?
  • Which virtual reality headset are you using?
  • Which version of Revit, SketchUp, and VRcollab are you using?
  • Any screenshots

If the file can be shared, please include it with a wetransfer.com link to download.
Our staff will review your request and do their best to answer as quickly as possible.

While we work on a solution, here are some quick troubleshooting tips that might resolve your issue below:

  • Restart your desktop.
  • Restart your headset.
  • Make sure you have the latest runtimes installed.
  • Check that your headset is plugged into your desktop.
  • Verify that your computer meets the minimum requirements for running VRcollab.
  • Uninstall any previous versions of VRcollab and reinstall again.